Dispatcher Career Overview
A dispatcher is responsible for receiving and transmitting radio or phone messages from individuals and groups such as delivery drivers, emergency field workers, and service technicians. The communication is typically about services and goods, transport, emergency and non-emergency situations.
Career Values, Traits and Skills
A successful dispatcher needs the following values, traits and skills:
- Attention to detail
- Active listening and communication skills
- Ability to multitask and prioritize
- Strong problem-solving abilities
- Excellent customer service
- Accurate data entry and record-keeping
- Effective stress management
- Flexibility to work irregular schedules (nights, weekends, and holidays)
Career Path
Dispatchers typically start their careers with on-the-job training in the basics of dispatching, communicating and operating the necessary hardware and software. Advancement opportunities are usually available through enhanced training, certifications, specialized roles, and a good work history of consistently delivering great service to customers.
Salary Range
According to the U.S. Bureau of Labor Statistics, the median salary for a dispatcher is $41,910 per year, or $20.16 per hour. Many dispatchers earn overtime pay and benefits, increasing their total compensation packages.
Tips for Success
To succeed as a dispatcher, you should consider the following tips:
- Stay calm under pressure while making quick and effective decisions.
- Continually update your skills to remain abreast of advancements in technology and industry regulations.
- Improve your customer service skills to build positive relationships with clients.
- Develop an efficient system for managing multiple responsibilities and information.
- Be transparent with clients by providing accurate and timely information.
References
To learn more about becoming a dispatcher, you can refer to the following resources:
- International Academies of Emergency Dispatch (IAED)
- National Association of Public Safety Communication Officials (NAPSC)
- American Logistics Association (ALA)
- Air Traffic Control Association (ATCA)
