Concierge Career Introduction

The role of a concierge is to provide exceptional customer service to guests in hotels, resorts, spas or high-end residential properties. The concierge is responsible for fulfilling guests’ requests, booking reservations, providing recommendations, and generally ensuring their satisfaction.

Career Values, Traits, and Skills

To succeed as a concierge, you need strong communication and interpersonal skills, attention to detail, cultural awareness, and the ability to multi-task. You must also have a genuine desire to serve others, be friendly and approachable, and have a passion for hospitality.

Career Path

The path to becoming a concierge varies, but most employers favor candidates with a degree in hospitality, public relations or related fields. It’s also essential to gain experience in a customer-facing environment, such as a front desk clerk, travel agent or customer service representative. Many concierge roles require a solid understanding of the local area, and language skills are a significant factor in the high-end hotels and resorts.

Salary Range

As per Glassdoor, the average pay for a concierge in the United States is approximately $16.50 per hour or $34,000 annually. However, salaries may vary depending on the industry, location, and level of experience.

Tips for Success

To achieve success as a concierge, it’s essential to be proactive in anticipating guest needs, displaying impeccable attention to detail, and showcasing excellent organizational skills. Other key factors that will help you succeed in this career, include being an excellent listener, maintaining a positive attitude, and always keeping up to date on local events, attractions and the latest trends.

References

[1] https://www.bls.gov/ooh/food-preparation-and-serving/information-clerks.htm#tab-2
[2] https://www.glassdoor.com/Salaries/concierge-salary-SRCH_KO0,9.htm
[3] https://www.hcareers.com/article/job-search-tips/five-reasons-to-become-a-concierge