Introduction to the career
A front desk agent is also known as a hotel or receptionist agent. These individuals work in hotels, motels or apartments and they are responsible for making guests feel welcomed and comfortable throughout their stay. They greet customers, check them in, provide them with information about the establishment and answer questions about the local area. They also handle booking reservations, monitor room availability, and assist with billing and payments.
Career values, traits and skills
To excel as a front desk agent, there are key values, traits and skills that are essential, these include:
- Strong communication skills
- Exceptional customer service and interpersonal skills
- Attention to detail
- Multitasking abilities
- Flexibility and adaptability
- Positive attitude and demeanor
- Organizational and time management skills
- Good problem-solving abilities
- Ability to work calmly and professionally under pressure
Career path
A career as a front desk agent is an excellent starting point for those interested in the hospitality industry. There is no requirement for a specific level of education, although a high school diploma or equivalent is recommended. Many front desk agents gain experience through on-the-job training and observation, but getting a diploma or degree in hospitality or tourism can be advantageous.
As front desk agents gain experience in their role, they have the opportunity to advance to higher-level positions such as a supervisor or manager within the hospitality industry.
Salary range
Front desk agents have an average salary of around $11.81 per hour, or approximately $24,550 per year. The salary can range depending on the location of the hotel, level of experience and education.
Tips for Success
To succeed as a front desk agent, here are some key tips to follow:
- Develop excellent customer service and communication skills
- Be organized and able to multitask
- Learn as much as possible about the establishment and the local area
- Stay calm and professional in all situations
- Work well under pressure
- Be willing to work flexible hours, including evenings, weekends, and holidays
References
- Career Explorer. (n.d.). Front Desk Agent Career Overview. Retrieved September 13, 2021, from https://www.careerexplorer.com/careers/front-desk-agent/
- PayScale. (n.d.). Front Desk Agent Hourly Pay. Retrieved September 13, 2021, from https://www.payscale.com/research/US/Job=Front_Desk_Agent/Hourly_Rate
