Sending Things Back to the Online Store
Learning Goals:
- Learn new words about returning and exchanging things you bought online.
- Read a story about someone returning something they bought online.
- Practice talking to a store about returning something.
- Write an email to ask about a store’s return policy.
Key Words:
- Return: To send something back to the store because you don’t want it or it’s not right.
- Exchange: To return something and get a different one instead.
- Refund: When the store gives you your money back.
- Receipt: The paper that shows you bought something.
- Return Policy: The rules the store has about returning things.
Let’s Talk About It!
- Have you ever returned something you bought online? Why?
- What are some reasons you might need to return something? (Wrong size, damaged, doesn’t work.)
- What do you think is important to know about a store’s return policy?
Let’s Read a Story!
Emma bought a dress online. When it arrived, it was too big. Emma looked at the store’s return policy and saw she could send it back within 30 days. She called the store and asked, “Could I please return this dress?” The store helped her send it back, and Emma got her money back!
Questions about the Story:
- Why did Emma return the dress?
- How many days did she have to return it?
- What happened after Emma returned the dress?
Listen and Learn!
(Teacher plays a short conversation between a customer and a store’s customer service representative about a return.)
Talk with a Partner!
One of you is a customer who wants to return something. The other is a store employee. Practice asking for a return and explaining the store’s policy.
Example:
- Customer: “I’d like to return this shirt. It’s too small.”
- Store Employee: “Of course. Do you have your receipt?”
Homework:
Imagine you want to buy a new phone online. Write an email to the store asking about their return policy. What questions would you ask?
Extra Fun:
Look at the return policy of your favorite online store. What are the rules? How long do you have to return something?
